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Before officially becoming a member of our exclusive clientele, you should carefully read the terms of use associated with our services. By agreeing to these terms and conditions, it is inferred that as our member, you have read, understood and accepted them, irrespective of how you choose to use our services in future. If you do not want to accept these terms and conditions, then you will not be able to make use of our services. These terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2008, formulated under the Information Technology Act of 1999. In this context, "you" refers to the end user of our website and/or services; "Service Providers" refer to independent third-party service providers and "we", "us" and "our" shall mean TOWNCHIC GLOBAL VENTURES (PVT) LTD. and its affiliates. 


  1. ("Website") is an Internet based content and e-commerce portal owned & operated by Townchic Global Ventures (Pvt) Ltd., a company incorporated under the laws of Sri Lanka.
  2. Each member is invited to use our website and/or services on the precondition that they accept all the Terms and Conditions associated a long, without any exceptions in the pointers as may be posted and updated on our website periodically. We also reserve the right to not accept any user as a member to our website or cancel any order at our discretion without having the need to provide any reason thereupon.


After registering with Townchic and becoming a member of our esteemed clientele, you shall be given a password and account designation, maintaining the confidentiality of which will solely be your responsibility. The user shall also bear responsibility for all activities that occur under his/her password or account. You agree to (a) immediately notify of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We shall not be liable for any loss or damage arising from your failure to comply with Section 2.


Townchic provides several internet-based services through the website (all such services are cumulatively referred to as the "Service"). A major service provided by us pertains to facilitating user purchase of original products such as clothing, footwear, electronics, furniture, food, beverages, decor and accessories from a myriad of global brands (collectively, known as "Products"). The website offers several avenues for payment of the purchased products. The sale/purchase of products is additionally governed by specific policies of sale, like cancellation policy, return policy etc. Additionally, specific conditions may apply to a specific product, in which case they shall be elaborated on the webpage of that product. There exists no commercial connection or affiliation or economic links between the brand owner/manufacturer and nor do we have any type of connection or control over the brand owner.


The user hereby consents, expresses and agrees that he/she has read and has a complete comprehension of the privacy policy of and agrees to the same.


The user agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website. Restricted reproduction and copying our website content may be permitted if the company name i.e. Townchic (Townchic Global Ventures (Pvt) Ltd.) is stated as the source and prior written permission has been sought for the same. In order to remove all ambiguity in this regard, we hereby state that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the website is prohibited.


The user agrees to not to post any derogatory and defamatory messages on the website or through the service. In this capacity, you shall also be liable to adhere to, but not limited to, the following rules and regulations, which include not to:

  1. Defame, malice, ill-treat, stalk, menace or otherwise breach the legal rights of others;
  2. Issue, mail, upload, distribute or disseminate any unfitting, misdirected, slanderous, repulsive, indecent or illicit matter, name, stuff or data;
  3. Upload or transfer data files that contain software or other material saved by rational property laws and policies unless you possess or assure the rights to that or have obtained all the necessary consents
  4. Transfer or disseminate files that contain viruses, debased files, or any other similar software or plans that may cause legal injury to the operation of the website.
  5. Carry on or advance surveys, competition, pyramid strategies or string letters;
  6. Download or transfer any data file posted by a different user of a service that you experience, or fairly ought to know, cannot lawfully allotted in such manner;
  7. Alter or remove any author ascriptions, effectual or other thorough findings or proprietary appointments or labels of the beginning or reference of package or other stuff comprised in a file that is transferred;
  8. Break any code of behavior or other guidelines, which may be relevant for or to any special service;
  9. Breach any applicable laws or rules for the time being in effect within or outside Sri Lanka.
  10. Breach, ill-use, unethically change or affect any of the terms and conditions of this agreement or any other terms and conditions for the use of the website contained anywhere else.
  11. Not disparage and defame or encourage others to disparage and defame the company. For purposes of this agreement, the term disparage includes without limitation comments or statements made in any matter or medium in the press and/or the media about the company which would adversely affect any manner of the conduct of the business of the company, without limitations to the company's business plans or prospects or the business reputation of the company. Failure to comply will result in litigation with all costs to be borne by you along with any third parties and proxies named as co-defendants.
  12. Not to disparage, defame or denigrate the company orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the company, its operations, clients, employees, products, or services in any form whatsoever. Failure to comply will result in litigation with all costs to be borne by you along with any third parties and proxies named as co-defendants.


The user shall be held responsible for any message placed through their account or otherwise allowed to use the content. They will also be liable for the content infringing upon the property rights and intellectual ownership rights of others. Furthermore, you need to declare that to the best of your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened on any content, including hallmark, trade name or brand name, service mark, and copyright formerly or presently used by you with regard to the services furnished by provides an opportunity to the customer to pick products of their choice from manufacturers and retailers around the globe showcasing the products designed/sold initially by over 1000 brands. The warranty and exchange terms if any are provided exclusively by Townchic. It is further clarified that the goods sold through our portal are subject to the warranty and exchange provided by Townchic and not subject to warranty or exchange policy of respective companies/stores/manufacturers.


Except in situations where it is specifically mentioned or an adverse reference is made or any proprietary stuff is held by a third party and so, out rightly mentioned, Townchic owns all Intellectual property rights for the website, admitting, without restriction, any and all rights, title and concern in and to first publication related rights, privileged rights, public service exemplars, trademarks, brand names, service marks, aims, technical knowledge, trade secrets and inventions (whether patentable or not), goodwill, source reference, higher order tags, information, text, matter, artwork, icons, and hotlinks. The user agrees to not use, multiply or administer any content from the website belonging to without getting an earlier authority from us. Regardless of the foregoing, it is expressly made clear that you will hold possession and shall only be creditworthy for any content that you provide or transfer when using any service, including any text, matter, information, pictures, music, audio, video or any other material which you may transfer, transmit or store when making use of our several services. However, with regard to the item custom-made Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public considering and replication use of your content by third party users, you accept the User whereby you allow a non-divided permit for the use of the same.


The website can have links for other internet sites ("Linked Sites"). These sites are not managed by us and/or the website and thereafter, is not creditworthy for the matter of any linked site, letting in without restriction to any link contained in a linked site, or any alters to a linked site. is not responsible for any type of transmission, whatsoever, received by you from any linked site. is giving these links to you only as a comfort station, and the inclusion of any link does not entail a promotional statement by or the linked sites or any association with its manipulators or possessors including the legal heirs or attributors, thereafter. The users are requested to validate the truth of all information and matter on their own before establishing any trust on such information.

DISAVOWAL OF WARRANTIES/LIMITATION OF INDEBTEDNESS is responsible to check that all the matter given on the website is correct, but it neither warrants nor makes any delegations with regard to the quality, tone, truth or unity of any data, matter, product or service. In no event shall be responsible for any direct, collateral, punishing, accidental, peculiar, consequential harm or any other damages resulting from: (a) the use or the inability to use the services or products; (b) non-authorized get at to or revision of the user's transmissions or matter; (c) any other matter in relation to the services; including, without restriction, damages for loss of use, data or revenue, arising out of or in any way associated with the use or performance of the website or service. Neither shall be responsible for the delay or lack of ability to use the website or related services, the planning of or failure to allow services, or for any information, software, products, services and related graphics received through the website, or otherwise arising out of the use of the website, whether based on agreement, tort, carelessness, strict liability or differently. Further, shall not be held responsible for non- accessibility of the website during periodic maintenance  procedure or any unplanned abatement of access to the website that may occur due to technical ground or for any reason beyond Townchic' control. The user must understand and agree that any material and/or data downloaded or otherwise received through the website is done entirely at their own prudence and they will be the only one responsible for any harm to their computer systems or loss of data that result from the transfer of such material and/or data. The good offered on are imported and genuine, which are sold through directly to the customers and goods offered on do not include any after sale service/warranties as they are not under the control of All sales are made by Townchic  and not from the manufacturers. All invoices are raised by Townchic directly to the customer. provides an opportunity to the customer to pick products of their choice from manufacturers and retailers around the globe showcasing the products designed/sold initially by over 1000 brands. It is further clarified that the goods sold through our portal are subject to the warranty and exchange provided by Townchic and not subject to warranty or exchange policy of respective companies/stores/manufacturers.


You agree to compensate, fight and hold harmless from and against any and all losses, liabilities, claims, harm, costs and expenses (including legal fees and disbursements in connection and interest chargeable thereupon) verified against or obtained by that arise out of, result from, or may be collectible by merit of, any breach or non-performance of any representation, warranty, compact or agreement made or responsibility to be executed by you pursuant to these terms.


Prices for products are depicted on our website and are integrated into these terms by reference. All prices are in the respective country currencies. Prices, products and services may change at the discretion of We reserve the right to amend and/or cancel any order based on stock unavailability, goods damage in transit, non-claiming of goods within 5 days and/or nonpayment for goods. We reserve the right at our discretion to use your order for the purposes of promotion, advertising, demonstration or review prior to releasing for delivery or collection.  We will not guarantee availability for on sale, promotions and special offer items at the time of purchase, if an item becomes unavailable or is sold out due to popular demand, we will place the item on backorder or offer an exchange for another item. 


Title and risk of loss for all items placed by you shall pass on to you upon manufacturers/retailers shipment forwarded to the shipping bearer. Goods, once arrived in your country and cleared, must be claimed either via delivery or pickup within 5 working days. We reserve the right to auction off unclaimed items. Packages that are detained by customs may take up to 12 months to clear.

The due date is an estimated due date for your shipment to arrive in your country and does not include customs clearing (if the shipment is customs detained it will take longer to clear) or local delivery times.


Delays may happen that are beyond our control due to various reasons in the country of export and/or import ranging from acts of God, sickness and famine, political upheaval, natural calamities, economic crisis, customs clearance delay, out of stock and delays on seller shipping to our fulfillment center to parcel damage. We will always endeavor, at our discretion, to keep you updated in such situations and deliver the goods as soon as reasonably possible. 


At Townchic our priority concern is the satisfaction of our clients. We want you to get what you pay for and to that end we allow for no shortfalls or inconsistencies. Your product will be precisely what you see and read of at our website and any discrepancies in the same shall be remedied by us as swiftly as possible. We work closely to provide you with the most accurate information given to us by our seller (including pictures/descriptions).  Our company runs on an International marketplace model, wherein manufacturers and retailers across the globe showcase their products on our portal exclusively. Whenever a customer places an order, the order is directly sent across to the concerned manufacturers and retailers and they fulfill the same. We here at facilitate the entire process to make your experience as pleasant as possible. The exchange/return policy that we have is a common one with all manufacturers and retailers. We have an exchange policy on all our products if the case be of a manufacturing defect with the product within 24 hours of receipt of the product; however there is no exchange/return applicable on final sale items. There is no after sales service provided by except in the cases where a warranty or after sales service is clearly specified in the listing. If you wish to return a product due to a manufacturing defect, contact us and arrange for an RMA. However, there are certain criteria that need to be followed in order to facilitate the return. These are:

  1. Return/Exchange must be made within the designated period of return.
  2. Product must not be damaged. Damage resulting due to improper shipping and handling will not be accepted here
  3. The particular brand packaging i.e. the box in which the product is delivered, must be intact and returned along with the product
  4. Shipping fees are borne by us however duties/taxes (If any) will be borne by the customer
  5. All tags and labels present on the product at the time of receipt must be in place


We currently do not provide an additional exchange of goods service on any products. However you may amend your existing order if we are unable to fill it with an item of equal or greater value.


We here at make the best endeavor, by bringing to you the very best in worldwide goods directly at your doorstep, at the comfort of your home from just about any manufacturer and retailer. We follow a thorough order placement procedure, which includes active participation of respective manufacturers and retailers. Once your order is placed with, it is immediately forwarded to the manufacturers and retailers. So it is not possible to cancel an order after it has been placed on Our customers can sit back and relax since our product undergoes a proper quality assurance procedure before being dispatched. We make sure that our customers do not face any circumstances where in the order cancellation is required. However still, in case of an unfortunate circumstance like manufacturing error or more, you can contact our customer care at  and inquire more about it. Cash refunds will not be issued under any circumstances, if refunds are given, they will only be issued as in-store credit valid for a period of 365 days from date of issue.

We reserve the right to cancel, ammend or reinstate any order including those with in-store credit at our discretion.